Delivery policy

Please note that the official working days in May are from Saturday to Thursday. Fridays, public holidays and official holidays are holidays for all employees of Mai-Point and shipping companies


Our first task is to provide you with the best online shopping experience, and therefore we have facilitated the shipping and delivery process for you because your comfort is our priority


 


My point delivers your orders through Armex, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders in a timely manner to you.


The delivery method at My Point is the same day or another day, depending on your geographical area, while giving you the option to choose the right time for you to deliver at any time during the day, week, or even during the month


You can subscribe to have your selected products delivered periodically (daily, weekly, or monthly)


The commodity must be requested at least four hours before the time to be obtained so that the delivery team can provide the item with consideration given at the time of ordering (that it is not late) and working hours of any point in addition to that there are goods that need more than this time for processing and may reach a day or so Several days, depending on the nature of the product


In case of urgent requests, please contact customer service and we will do our best to assist you


Your signature on the invoice copy will be required to confirm that you have received the products as shown on the invoice. The request will be delivered to the address registered in the order, and the signature of anyone present at this address is considered as your receipt of the order


In the event that we reach the registered address and no one is present at this address, please contact the customer service to set another time for delivery, and the company will not be responsible for any request for the 00 day pass from the first date of delivery of the order. Note that in the event that you are not present at the agreed time for delivery twice, additional fees will be charged for the delivery after that.


Delivery fees are from 30 to 60 pounds for the order depending on the region and distance from it


Free shipping


- My point provides free delivery service for orders more than 2000 EGP


  Delivery schedule


We provide daily delivery service except for Friday and public holidays in the State of Egypt


Important information about delivery


 The applicant is required to sign the document of receipt of the purchase


Your store name We guarantee the safety of your order from theft and damage the moment it leaves a store and until the moment of delivery. My company is considered not responsible for the product after signing the receipt document


Shipping is done by the shipping company


The approximate delivery time guide is used from the moment the order is dispatched. My point is not responsible for any delay that occurs due to the fees payment procedures by the applicant.


Adding fees to the shipping cost of the order in case the delivery place is located within a remote area


If you want to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there


Please note that if your order has already been sent and which you want to cancel, you must wait for it to arrive to you and then follow the return procedures.

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