Enjoy shopping with the return policy features
You have 14 days from the date you received any item to submit a return request
You can easily return any commodity you have purchased, and we will cover the cost of shipping it
In the event that the item is discovered to be fake, you will be refunded the price of the item and the shipping cost
How to return?
Request a return of the order through the orders page, or call us at 01115100588
Arrange the delivery date for the goods
We will make the necessary arrangements to receive the goods from one of our shipping service providers
Re-package the commodity with its original packaging as it was received and handed over to the freight representative
When we receive the goods, we will check its condition and then return your money
Cases where it is difficult for us to support the return
If the return is requested outside the specified time frame of 14 days
If the product is used, damaged or not in the same condition that you received it
And specific categories that cannot be returned, such as (underwear _ cosmetics _ socks_ hash products related to personal hygiene
Products that are not covered by the manufacturer's warranty
Products that have a serial number and have been tampered with
Anything missing from the package you received, including pricing tags, accessories, side accessories and original packaging
Any usable and consumable products that have been used or consumed cannot be returned as indicated in the Consumer Protection Law and its implementing regulations and are available in the Non-Returnable Products section.
How do I recover my money?
If you have paid through electronic means (credit card - debit card), the amount paid will be rolled over to your card, and it may take up to a month for the amount to be refunded to appear in your card account statement depending on how long the bank takes to complete this process
And if you have paid cash (payment on receipt), the amount will be refunded in the form of the balance in your wallet at any point and can then be used to carry out other shopping operations at any point easily (or) transfer the balance to your personal bank account easily, provided that your bank account is the same The name on your account at any point and this (for security purposes)